DIGITIZING

All files are delivered via digital download using Dropbox. This is included in your project at no additional cost. The link is unique to your files and you can share it as you wish with family and friends during the 60 days of free cloud access. 

Flash drives may be added for $15 / each.

No. Our services are provided by appointment only to ensure we meet the needs of all our clients.

To start a project, submit the project form on the website, then check your email for all scheduling and shipping details. If you're in a hurry, please contact us first and we'll do our best to accommodate your timeline.

Yes, we do! The most common sizes and formats are listed. Often larger sizes or more obscure formats require custom care and pricing. Contact us and we'll be happy to discuss your project.

No. Due to the flammable nature and risks associated with nitrate film, we do not digitize or permit the material in our facility. 

Note: Shipping nitrate film via the US Postal Service is strictly prohibited. To ship nitrate film requires HAZMAT certification and a commercial carrier. Learn more about the format and safe handling HERE. 

No, it is not a requirement. We maintain the physical organization of the media we receive and use that same structure as a reference for the digitized files we deliver. We'll discuss your project preferences and any goals you have for using your photos/videos during your project appointment.

Basic customizations to file names are included in standard digitizing. Here are a few examples of what that might include:

• Video tapes: the title/description on the label will be included in the digital file name along with client name and inventory number.
  • SMITH_01_Disney1997, SMITH_10_Christmas-at-Grandmas-1999, SMITH_tape05
• Photos/Slides/Negatives: File names will include client name, organizing details/descriptor, and sequence numbers.
  • SMITH_box01_001, SMITH_album03_001, SMITH_wedding2001_001, SMITH_1994_001, SMITH_slides_001

Items received without physical organization will be digitized at the same high quality and delivered with a basic naming structure, typically including the client last name and sequence number, such as SMITH_001.

Many options for additional customization of file naming and structure are available based on how a client wants to use their photos/videos and files. Special pricing may apply.  

Tip: Do not allow perfection to keep you from progress! It is far better to ensure your memories are preserved than to over-organize or never start.

It depends! Let's talk about it first. Each project is customized based on client needs and preferences.

Start by submitting your project form so we have details about your project and what items are to be digitized. Request a call and we'll contact you before your project appointment to discuss the age, condition, and contents of your albums/scrapbooks and what preparation is needed for digitizing. It's very important to us that we understand your goals for using your photos as this will impact our work and process.

• Scrapbooks: Generally all photos, stickers, mementos, etc. are all adhered to a page, which might have a plastic sheet protector.
• Albums: There are many sizes and formats! Variations include: loose photos slid into pockets, photos glued to pages, photos on tacky "static" pages with plastic sheet cover, and more... 

Especially for albums containing pockets of loose photos, consider: Do you want the photos to be returned to the album after digitizing? Would you prefer they be stored in archival photo boxes after digitizing? Do you have other preferences? These questions are essential to discuss before we start your project in order to customize the digitizing plan for your materials.

Still have questions? Contact us.

You'll receive an email with specific packing and shipping instructions to ensure your items are safely packaged to limit risk of damage in transit. Tracking is always required so you and we know when to expect delivery. 

Video tape pricing policies:

• Full Price - Digitized content. 
• Half Price - Content protected by copyright; verification only, content will not be delivered.
• No Charge - Blank tapes

If tapes contain a mix of personal and copyrighted material, only the personal content will be delivered and full price will apply. A surcharge may apply if the sections are scattered throughout the tape, requiring multiple files / splicing.

Material protected by copyright, including movies, TV shows, and music collections will not be digitized.

Questions? Contact us.

Yes, of course! Though we have had some clients say they prefer to only keep the digitized files, so you'll be asked on the project form if you want your items returned to you.

If you bring your items to our office in Tulsa, you'll schedule a pick up appointment when your project is complete. 

If you ship your items to us, return shipping will be added to your final invoice along with tracking information.

It depends on the size and scope of your project and what's in the queue ahead of you. Some projects are a single video tape, others include thousands of items and a dozen media sizes and formats! That said, we always ask if you have a specific deadline so that you have your digitized files when you need them.

A link to your files will be emailed shortly after your payment is received upon project completion.

Rush service is available. Please contact us so we can we can discuss your project and timeline.

We aim to keep our pricing simple and transparent, so that you can easily multiply the number of items you have by the listed price for a general estimate of your project total.

Our services are also bespoke, customizing the finished product for each client. If your project will require special handling or additional services that will impact the cost, we will discuss that in detail, along with an estimate, during your project appointment.